Delivery areas, timelines, fees and handling of frozen goods
This Shipping Policy applies to all orders placed through the Eatly Global website. By completing a purchase you agree to the terms set out below. If you have any questions, contact us at eatlyglobal@gmail.com before placing your order.
We currently deliver to the following areas:
Orders are processed on business days (Monday–Saturday), subject to product availability:
| Order Placed | Processing |
|---|---|
| Monday–Friday before 12:00 pm | Same day (if stock is available) |
| Monday–Friday after 12:00 pm | Next business day |
| Saturday | Same day if before 10:00 am; otherwise Monday |
| Sunday & Public Holidays | Next business day |
You will receive an order confirmation email once your order is accepted, and a separate dispatch notification when your order leaves our facility.
| Delivery Zone | Estimated Time |
|---|---|
| Klang Valley (standard) | 1–2 business days after dispatch |
| Klang Valley (express — where available) | Same day or next day |
| Peninsular Malaysia (courier) | 2–4 business days after dispatch |
| East Malaysia (on request) | 4–7 business days — subject to courier availability |
Delivery estimates are provided in good faith but are not guaranteed. Delays may occur during peak periods, public holidays, or due to circumstances beyond our control (weather, courier network disruptions).
Shipping fees are calculated at checkout based on your delivery address, order weight, and selected courier service (powered by EasyParcel). The fee will be displayed clearly before you confirm payment.
Important — Cold Chain Notice: Many of our products are frozen or chilled. To preserve quality and food safety, please note:
For courier shipments (EasyParcel), a tracking number will be added to your order. You can view your order status and tracking information by:
For Klang Valley self-delivery orders, our team will contact you by phone on the day of delivery to confirm timing.
If a delivery attempt fails because no one was present to receive the order:
If your order arrives damaged, incomplete, or contains the wrong items, please contact us within 24 hours of receipt with photos of the packaging and contents. We will investigate promptly and arrange a replacement or refund as appropriate. See our Refund & Return Policy for full details.